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Best Auto Repair, Escondido

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INSURANCE QUESTIONS

 54 Verified Review(s)

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 760-480-0851 or make an appointment online!


what our customers say

I am always well taken care of in my visits to Alternative Automobile. The service is efficient, friendly, and very professional. The peace of mind they give me through their services is invaluable to me.
V
, 02/25/2023

Always the best!
E
, 02/24/2023

Always walk out after my Lexus has been serviced feeling like I got an honest deal! I have been coming here for several years now- integrity definitely shows at this place! Don't hesitate to call!
L
, 01/25/2023

First time dealing with AA was great. Got us in for a service same day (with no prior heads up) and took care of a laundry list of things for us on our 2017 Colorado. Experienced shop staff with quality customer service. Thank you Daniel & Team!
A
, 01/23/2023

Honest, excellent communication, willing to work on an old vehicle like my 94 80 series.
F
, 12/07/2022

The team is dependable and genuine. Highly recommend!
J
, 08/22/2022

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