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Best Auto Repair, Escondido

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Leading Experts in Lexus, Toyota, Honda, and Acura Vehicles.

European and Domestic vehicles welcome.

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 46 Verified Review(s)

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 760-480-0851 or make an appointment online!


what our customers say

First experience with Alternative Automotive was a great one. My car broke down and Daniel and the team had me in and out in no time and back on the road. They were very professional and honest to work with. I will definitely be back next time I need service for my autos.
M
, 06/11/2022

Jeff is an amazing service advisor ready to help you get your car serviced and any needed repairs done quickly and reliably.
M
, 05/27/2022

Daniel and George are great! Friendly, knowledgeable, and fair!
J
, 05/04/2022

Best automotive shop in north county. Highly recommended.
M
, 02/22/2022

Alternative Automotive provided great customer service and Daniel was outstanding in professionalism and knowledge! I have already recommended some of my friends to take their vehicles to them! We will be taking all of ours there for service for sure. Great experience and fair prices!
S
, 02/06/2022

Crazy noise and then smell burning rubber, never good. Got it towed to Alternative Automotive and they diagnosed, fixed and got it back to me for less than I expected! I trust them.
R
, 11/30/2021

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